I locked myself out of my flat. What should I do?
During office hours, you can inquire at our office for a spare key for free. At other times, our maintenance can come to open the door. You will be charged 20€ for opening your door between 8 am and 4 pm Monday to Friday. At other times and holidays, the door-opening fee is 40€. Be prepared to prove your identity. You can pay the fee by card or the bill can be sent afterwards, the fee for sending the bill is 10 euros.